Foundation | Hotel Automation Framework

Foundation

The Foundation of hotel automation starts with understanding the key system that drives your operations: the Property Management System (PMS). The PMS is the central hub that integrates and manages all aspects of hotel operations, including room bookings, guest data, and billing. Channel Management and the Booking Engine are vital components that primarily work within the PMS to handle distribution across online platforms and direct reservations. Without these foundational systems, implementing further automation becomes challenging.

📄️ Booking Engine

A booking engine is an application integrated into a hotel’s website or connected via third-party platforms that allows guests to book rooms directly online. It processes reservations, manages availability in real-time, and handles payments securely. The booking engine operates 24/7, providing a seamless and efficient way for guests to make reservations at their convenience.

📄️ Channel Management

A channel manager is a software solution that allows hotels to manage their room inventory and rates across multiple online distribution channels, including Online Travel Agencies (OTA: Booking.com, Expedia, etc) and the hotel’s own website. It serves as a central hub where all your distribution channels are synchronized. By integrating with your Property Management System (PMS), it helps maximize bookings and revenue while minimizing the risk of overbooking or missed opportunities.

📄️ Property Management System (PMS)

Introduction to PMS